Terms and Conditions for Using Our Services

Agreement and Scope

These Terms and Conditions apply to the website, coverage checks, connection inquiries, package selection, installation arrangements, internet access, support and related communications provided by Rumi & Jojo Communications (Private) Limited.

A quotation, application, installation document, invoice, message or other written confirmation may contain additional service-specific details. Where there is a conflict, mandatory law applies first, followed by the most specific written service confirmation.

Eligibility and Authority

You must be legally capable of entering into an agreement or be acting with the authority of the individual, business, school, organization or property owner requesting the service.

Information submitted for a connection or support request must be accurate, current and complete. We may request reasonable confirmation of identity, authority, location or service details before proceeding.

Coverage and Service Availability

The website highlights selected locations across Baffa, Shinkiari, Bajna and nearby Pakhal Valley areas. A town, village or nearby landmark appearing on the website does not guarantee that every property in that area can be connected.

Final availability depends on the exact property, network reach, technical feasibility, local conditions, capacity and any required access or installation arrangements.

Packages, Speeds and Pricing

The website currently displays the following monthly packages:

Package availability can differ by location. Installation, equipment, taxes, relocation or other applicable charges are not assumed to be included unless clearly confirmed in writing.

Prices, package names, features and availability may be changed prospectively. Existing customers will be informed where notice is required or reasonably appropriate.

Connection Requests and Acceptance

A website message, telephone call, WhatsApp inquiry or package selection is a request for information or service and does not by itself guarantee acceptance, installation or activation.

A connection is accepted only after coverage, requirements, applicable charges and other relevant details are confirmed by Rumi & Jojo Communications.

We may decline or pause a request where service is unavailable, information is incomplete, access cannot be arranged, technical requirements cannot be met or the request presents legal, safety or operational concerns.

Installation, Access and Equipment

The customer must provide safe and reasonable access to the property and obtain any necessary permission from the owner, landlord, building management or other responsible person.

• The proposed installation location must be safe and accessible.
• The customer must disclose known property, electrical or access restrictions.
• Customer-owned routers, devices and internal wiring must be compatible and safely maintained.
• Company-provided equipment must not be tampered with, moved or transferred without approval.
• Ownership, deposit, replacement and return requirements for equipment will be confirmed where applicable.

Installation timing is an estimate until the location and requirements are fully confirmed. Weather, access, technical work, network conditions and other factors may affect scheduling.

Customer Responsibilities

The customer is responsible for:

• Providing accurate contact, location and account information.
• Keeping contact details current and receiving service notices.
• Paying confirmed charges by the applicable due date.
• Protecting Wi-Fi passwords, routers, devices and customer accounts.
• Supervising use by household members, employees, students, visitors and other users.
• Using the service lawfully and without harming the network or others.
• Reporting faults, damaged equipment or unauthorized access promptly.

Acceptable and Lawful Use

The service must not be used for unlawful, fraudulent, abusive, harmful or unauthorized activity. Prohibited conduct includes:

• Accessing, distributing or facilitating content prohibited by applicable law.
• Hacking, unauthorized access, credential theft, malware, phishing or denial-of-service activity.
• Sending spam, scams, threats, harassment or deceptive communications.
• Interfering with the network, equipment, security controls or another customer’s service.
• Reselling, redistributing or commercially sharing the service without written permission.
• Using false identity or location information to obtain service.
• Any activity that exposes the company, network or third parties to legal or security risk.

We may investigate suspected misuse and take proportionate action, including restricting access, suspending service, preserving relevant records or cooperating with lawful authorities.

Internet Speed, Wi-Fi and Performance

Package speeds are described as speeds up to the stated Mbps. Actual results can vary due to network load, signal quality, wireless interference, router placement, property structure, device capability, connected devices, server limitations, active downloads and other technical factors.

Wi-Fi coverage inside a property is not the same as the internet service delivered to the connection point. Thick walls, distance, interference and customer equipment can reduce wireless performance.

Reasonable maintenance, upgrades, faults, congestion, power issues and events outside our control may temporarily affect service. No internet service is represented as completely uninterrupted or error-free.

Billing, Payment and Adjustments

Monthly charges, billing dates, payment methods, installation charges and other applicable amounts will be communicated through an invoice, message or other confirmation.

• Use only payment instructions confirmed through official company channels.
• Keep payment evidence until the account has been updated.
• Contact the company promptly if an invoice or payment record appears incorrect.
• Late or unpaid amounts may result in restriction or suspension after any applicable notice.

Any refund, credit or billing adjustment is subject to the specific circumstances, confirmed service policy and applicable legal requirements. The website does not promise an automatic refund for every interruption, cancellation or unused period.

Suspension, Restriction and Termination

Service may be restricted, suspended or terminated where reasonably necessary because of:

• Non-payment or unresolved account charges.
• Illegal, abusive, unsafe or prohibited use.
• Network, equipment or security interference.
• False information, fraud or unauthorized resale.
• Failure to provide necessary access or cooperation.
• Legal, regulatory, safety, maintenance or technical requirements.
• Permanent loss of service feasibility at the location.

Customers may request cancellation through an official contact channel. Applicable outstanding charges, equipment return and account-closing requirements will be confirmed at that time.

Technical Support, Repairs and Maintenance

Customers should report service problems using the official phone, WhatsApp, email or contact page and provide their name, registered number, service location, issue details and router-light status.

Support and repair timing depends on the issue, location, access, available staff, equipment, weather, network conditions and other operational factors. A reported fault does not guarantee an immediate visit or a fixed restoration time unless separately confirmed.

Charges may apply where a fault is caused by customer-owned equipment, internal wiring, unauthorized changes, physical damage, unsafe access or another matter outside the company network.

Third-Party Websites, Apps and Services

Internet access enables use of third-party websites, apps, streaming platforms, payment services and online content. Rumi & Jojo Communications does not control and is not responsible for their availability, security, accuracy, content, pricing or policies.

Problems limited to a third-party platform may not be a fault in the internet connection. Customers should review and comply with the third party’s own terms and privacy policy.

Privacy and Communications

Information is handled according to our Privacy Policy. By contacting us, you authorize reasonable service-related communications through the contact details you provide.

Communications may include coverage results, installation arrangements, billing notices, maintenance information, support updates and other account or service messages.

Website Content and Intellectual Property

The website design, branding, text, graphics and original materials are owned by or licensed to Rumi & Jojo Communications unless stated otherwise.

You may view and print reasonable portions for personal reference. You may not copy, republish, modify, sell, impersonate, scrape or commercially exploit website content without permission, except where applicable law expressly allows it.

Website and Service Disclaimers

Website information is provided for general information and may change. We try to keep package, coverage and contact details accurate, but errors, delays or outdated information may occur.

Final service terms are based on the details confirmed for the customer’s exact location and account. The website does not create a guarantee of coverage, installation date, continuous service, suitability for a particular purpose or third-party platform performance.

Limitation of Liability

To the maximum extent permitted by applicable law, Rumi & Jojo Communications will not be liable for indirect, incidental, special, punitive or consequential loss arising from website use, service interruption, lost data, lost profit, missed opportunity, third-party platforms, customer equipment or events beyond reasonable control.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited. Any direct-liability limitation will be interpreted according to applicable law and the specific service arrangement.

Responsibility for Misuse and Indemnity

To the extent permitted by law, you are responsible for losses, claims, damage or reasonable costs arising from your unlawful use, prohibited conduct, unauthorized resale, infringement of third-party rights, damage to equipment or breach of these Terms.

This section does not require a consumer to give up any protection that cannot lawfully be waived.

Events Beyond Reasonable Control

We are not responsible for delay or failure caused by events reasonably beyond our control, including severe weather, natural disasters, power failures, fiber or infrastructure damage, government action, legal restrictions, security incidents, civil disturbance, supplier failure, upstream network failure or other force-majeure events.

We will use reasonable efforts to manage and communicate significant service effects where practical.

Complaints and Dispute Resolution

Contact Rumi & Jojo Communications first and provide the account or location details, a clear description of the issue, relevant dates and any payment or support evidence.

We will review the complaint in good faith and may request additional information or access needed to investigate. If a complaint remains unresolved, a customer may use any complaint or regulatory remedy available under applicable law.

Changes to These Terms

We may update these Terms when packages, technology, business processes, legal requirements or website features change. The latest version will be posted on this page with an updated date.

Changes affecting an active service will apply prospectively and subject to any notice or consent required by applicable law or the relevant service arrangement.

Governing Law and Severability

These Terms are governed by the applicable laws of Pakistan and relevant telecommunications requirements. Courts or authorities with lawful jurisdiction may hear disputes that are not resolved through customer support or another applicable process.

If any provision is found invalid or unenforceable, it will be interpreted or limited to the minimum extent necessary, while the remaining provisions continue in effect.

Contact Information

Contact us for questions about these Terms, service availability, packages, billing or technical support: