Your Privacy Matters to Rumi & Jojo

Scope of This Policy

This Privacy Policy applies to information collected through rumijojo.pk, website contact or coverage requests, email, telephone, WhatsApp and related interactions concerning Rumi & Jojo Communications services.

Additional terms, forms or service documents may apply when a customer requests installation, activates a connection or enters into a service arrangement with us.

Information We May Collect

Information you provide

• Name, telephone or WhatsApp number and email address.
• Area, village, service location, nearest landmark and coverage details.
• Preferred package, connection type and service requirements.
• Messages, questions, support requests and other communications.
• Installation, account, billing or payment-status information where relevant to providing service.

Information collected automatically

• Internet Protocol address, browser type, device type and operating system.
• Pages visited, referral source, date and time of access and general website activity.
• Server, security and diagnostic logs used to operate and protect the website.
• Cookie or analytics information where those technologies are enabled.

How We Use Information

We may use information to:

• Respond to questions and communicate with you.
• Check service coverage and technical feasibility at a location.
• Recommend packages and process new-connection requests.
• Arrange installation, activation, billing and customer support.
• Maintain service, investigate faults and resolve complaints.
• Operate, secure, troubleshoot and improve the website and services.
• Keep appropriate business, security and transaction records.
• Prevent misuse, fraud, unauthorized access or other harmful activity.
• Comply with applicable legal obligations and lawful requests.

We process information when necessary to respond to your request, provide or support a service, pursue legitimate operational and security purposes, comply with obligations or act with your consent where consent is appropriate.

Cookies and Website Analytics

The website may use cookies or similar technologies. Cookies are small files stored by a browser and may support website operation, preferences, security, performance measurement and analytics.

Types of cookies that may be used

• Essential cookies: needed for website functions, security or form operation.
• Preference cookies: remember choices or settings where enabled.
• Analytics cookies: help understand website visits and performance where analytics tools are enabled.

You can manage or delete cookies through your browser settings. Blocking some cookies may affect website functionality. Where non-essential cookie controls are displayed, you can use those controls to manage your preferences.

When Information May Be Shared

We do not sell your personal information. Information may be shared only as reasonably necessary with:

• Authorized employees, representatives and technicians who need it to handle your request or service.
• Website hosting, email, security, technical-support and communication service providers.
• Analytics or technology providers where their services are enabled on the website.
• Professional advisers or business-service providers subject to appropriate confidentiality expectations.
• Government, regulatory, law-enforcement or judicial authorities where required by applicable law or a lawful request.
• A successor or relevant party in connection with a genuine business reorganization, merger, transfer or sale.

Service providers are expected to use information only for the services they perform and according to their agreements, policies and applicable obligations.

WhatsApp and Other Communication Services

The website contains telephone, email and WhatsApp links. When you choose to contact us through WhatsApp or another third-party communication service, the information you send is also processed by that provider according to its own terms and privacy practices.

Avoid sending unnecessary sensitive information. Messages may be retained as needed to respond to you, maintain customer-service history, manage a connection or resolve a dispute.

How Long We Keep Information

We retain information only for as long as reasonably necessary for the purpose for which it was collected, including:

• Responding to an inquiry or completing a coverage review.
• Providing, supporting and documenting customer service.
• Maintaining billing, transaction, installation or complaint records.
• Protecting security and resolving disputes.
• Meeting applicable legal, accounting or operational requirements.

Retention periods may differ depending on the record type. When information is no longer reasonably required, it may be deleted, anonymized or securely archived, subject to backup and legal requirements.

Information Security

We use reasonable administrative, technical and organizational measures intended to protect information from unauthorized access, loss, misuse, alteration or disclosure. These measures may include controlled access, website maintenance, security monitoring, backups and secure service-provider arrangements.

No website, transmission method or storage system can be guaranteed to be completely secure. You are responsible for using trusted devices and protecting your own accounts and communications.

Your Choices and Privacy Requests

Depending on the circumstances and applicable requirements, you may ask us to:

• Confirm whether we hold personal information about you.
• Provide access to relevant information associated with you.
• Correct incomplete or inaccurate information.
• Delete information that is no longer required, where appropriate.
• Withdraw consent for future processing based on consent.
• Stop promotional communications by contacting us.

We may need to verify your identity before acting on a request. Some information may be retained where necessary for service, security, recordkeeping, disputes or legal obligations.

International Processing

Website hosting, email, analytics, security or communication providers may process or store information outside Pakistan. When external providers are used, information is handled according to their service terms, privacy commitments and applicable requirements.

Children’s Privacy

This website is intended for adults requesting household or business internet services. Children should not submit personal information through the website, email or WhatsApp without the involvement and permission of a parent or guardian.

If you believe a child has provided personal information without appropriate permission, contact us so the matter can be reviewed.

External Links and Third-Party Websites

The website may link to third-party websites or services. We do not control their content, security or privacy practices. Review the privacy policy of any external service before providing information through it.

Changes to This Privacy Policy

We may update this Privacy Policy when website features, service processes, legal requirements or technology providers change. The latest version will be posted on this page with a revised “Last updated” date.

Continued use of the website after an update means that the current published policy applies to subsequent interactions.

Contact Us About Privacy

For privacy questions, corrections, deletion requests or concerns about how information is handled, contact: