Frequently Asked Questions About Your Internet Service

Rumi & Jojo Communications accepts coverage requests for selected locations across Baffa, Shinkiari, Bajna and nearby Pakhal Valley areas. Service must be confirmed for the exact property before activation.

No. Coverage is available only in selected locations. Share your area or village and nearest landmark so the local team can check current availability and technical feasibility.

The current monthly plans are Basic 4 Mbps for Rs. 2,199, Standard 10 Mbps for Rs. 2,499, Premium 20 Mbps for Rs. 2,999 and Business 50 Mbps for Rs. 4,999. Availability can vary by location.

Basic is intended for lighter browsing and communication, Standard for normal family use, Premium for heavier household use and remote work, and Business for offices, shops, schools and higher-demand use. The best choice also depends on the number of users and connected devices.

Contact the team through WhatsApp, phone or the Contact Us page. Share your full name, phone number, area or village, nearest landmark, connection type and preferred package.

Provide your area or village, road or street where applicable, and a clear nearby landmark such as a mosque, school, market or well-known building. Accurate details help the team review coverage more effectively.

The team will provide an expected schedule after confirming coverage, technical feasibility, connection requirements and any applicable payment. Installation time can differ by location.

The website displays monthly package prices. Installation, equipment, taxes or other applicable charges will be explained and confirmed before activation.

Contact the team with the new address and landmark. A location change requires a fresh coverage and technical-feasibility check, and any applicable requirements will be confirmed separately.

You can request a package change by contacting the team. The available options and effective date depend on current coverage, technical feasibility and company policy.

Yes. The listed amounts are monthly package prices in Pakistani rupees. Any installation, equipment, taxes or additional applicable charges will be confirmed before activation.

Your billing date and payment schedule will be explained by the team when the connection is activated. Keep the confirmed billing information for future payments.

Contact the Rumi & Jojo Communications team for the currently accepted payment methods and the correct account or payment instructions. Use only payment details confirmed through the official contact number.

Yes. The Business package offers up to 50 Mbps for offices, shops, schools, teams and other higher-demand users, subject to availability at the exact location.

The plans are advertised as speeds up to the stated Mbps. Actual performance can be affected by network conditions, Wi-Fi signal quality, router placement, device capability, connected devices and active downloads or streaming.

Walls, distance, furniture, interference and router placement can reduce Wi-Fi strength. Place the router in a central and open position, away from thick walls and electrical interference, then test again closer to the router.

Yes. Phones, televisions, computers, cameras and other devices share the available connection. Streaming, large downloads, cloud backups and software updates can use a significant part of the available capacity.

Pause large downloads and streaming, disconnect unnecessary devices, test on one device near the router or through a wired connection where possible, and record the result before contacting support.

Confirm that the router and related equipment have power, check visible cables, and restart the router once by turning it off briefly and switching it back on. If the issue continues, contact the support team and describe the indicator lights and problem.

Call +92 334 5589549 or contact the team through WhatsApp. Share your name, location, registered phone number and a short description of the issue.

Provide your name, phone number, area, connection location, when the issue started, whether all devices are affected, router indicator-light status and any troubleshooting already completed.

Customer-side equipment such as the router requires power, and wider network equipment may also be affected by an outage. Backup-power performance depends on the equipment and current network conditions.